Evaluation of E-Government Websites from an S-D Logic PerspectiveAbstract: This study aims to evaluate the role of E-government website from the perspective of Service Dominant Logic (S-D logic). S-D logic underpins that service is the basic unit of exchange and service is exchanged for a service. It also proposes that customer is a cocreator of value. This study proposes an overarching framework integrating all the fundamental premises of S-D logic in the context of E-government websites. This study brings clarity about the role and relation of E-government, E-government website and citizen and can be used in the context of public services.Length: 3 pages

Pandey Vidushi ()
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Pandey Vidushi: Indian Institute of Management Kozhikode

No 415, Working papers from Indian Institute of Management Kozhikode

Keywords: E-government website; S-D logic; Service Dominant Logic; citizen-as-customer; Co-creation (search for similar items in EconPapers)
Date: 2021-03
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