Client-centric modular architecture: Empirical investigation into the organizational design of a large Indian IT service vendor

Simy Joy ()
Additional contact information
Simy Joy: Indian Institute of Management Kozhikode

No 471, Working papers from Indian Institute of Management Kozhikode

Abstract: Modularity is increasingly being discussed as the most relevant organization design principle for the current organizational landscape. Although an intuitively appealing concept, empirical literature that shows how modular organization designs actually look like in practice is scarce. In this paper, we address this gap. Based on an in-depth case study of an Indian IT services vendor, we provide a blueprint of its modular architecture. The study also surfaces that the underlying design logic as client-centric modularity, and not product/service-centric modularity as the dominant literature would have predicted. The client-centric modular design enables the organization not only to minimize the task interdependence among organizational units, but also to reduce the impact of external environment on the overall organization by restricting client related complexities to single organizational units. Further, we discuss the implications for research and practice.

Keywords: Modularity; Organizational Design; Services; IT services (search for similar items in EconPapers)
Pages: 33 pages
Date: 2021-07
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://iimk.ac.in/uploads/publications/3489IIMK_W ... R_2021_09_Upload.pdf
Our link check indicates that this URL is bad, the error code is: 403 Forbidden

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:iik:wpaper:471

Access Statistics for this paper

More papers in Working papers from Indian Institute of Management Kozhikode IIMK Campus PO, Kunnamanagalam, Kozhikode, Kerala, India -673570. Contact information at EDIRC.
Bibliographic data for series maintained by Sudheesh Kumar ().