Using Factors for Digital Inclusion to Assess Changes in Digital Use Behavior During Covid-19

Anindita Paul (), Borchuluun Yadamsuren and Kim M. Thompson
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Anindita Paul: Indian Institute of Management Kozhikode
Borchuluun Yadamsuren: Northwestern University
Kim M. Thompson: University of South Carolina

No 516, Working papers from Indian Institute of Management Kozhikode

Abstract: : During this sudden dramatic transformation owing to the pandemic normal lives were disrupted and personal spaces merged in new ways with the professional. During this time considerable attention has been drawn to the need for understanding in what ways the pandemic has affected the use of digital media in everyday lives of people. Literature highlights the COVID-19 home in context of the digitized work arrangements and the need to look at unequal burdens of household work along with issues of digital access including Wi-Fi. Businesses are also reshaping their work practices in new ways after experiencing remote work during the pandemic. The purpose of our study is to explore the impact of COVID-19 in everyday lives of working professionals in India applying a digital inclusion framework (Thompson & Paul, 2020) using an online survey method. The findings of our study can help in understanding the new normal with respect to digital use in the lives of individuals owing to the pandemic that will be of interest to governments and organizations to formulate policies towards effective digital inclusion for citizens and better work productivity by employees during stressful times.

Keywords: COVID- 19; Pandemic; Digital Use; Digital Inclusion; India (search for similar items in EconPapers)
Pages: 3 pages
Date: 2022-03
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