Management of Large IT Projects: The Passenger Reservation System of Indian Railways

Rekha Jain and G. Raghuram

IIMA Working Papers from Indian Institute of Management Ahmedabad, Research and Publication Department

Abstract: The Passenger Reservation System of Indian Railways is a major computer application in a visible, consumer sensitive area. The involves a distributed database, spread over five host computers located in five metropolitan cities in India, and terminals located in more than 22 cities. The objective was to improve the service level to the customer and the exercise may be viewed as an example of a successful application in a developing country. This paper examines this application and draws lessons for management of large Information Technology projects.

Date: 1993-02-01
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:iim:iimawp:wp01161

Access Statistics for this paper

More papers in IIMA Working Papers from Indian Institute of Management Ahmedabad, Research and Publication Department Contact information at EDIRC.
Bibliographic data for series maintained by ().