An empirical study on the ceremonial adoption of ISO 9000 in Basque organizations
Iñaki Heras Saizarbitoria ()
Additional contact information
Iñaki Heras Saizarbitoria: University of the Basque Country
No 2011R02, Working Papers from Orkestra - Basque Institute of Competitiveness
This paper tries to shed light on the ceremonial adoption of ISO 9000, one of the most prominent tools used within the Quality Management paradigm and one which has been linked to innovations of an organizational type in academic literature. For that purpose, extensive fieldwork based on both in-depth interviews of general managers, middle managers and employees, as well as on participant observation, was carried out in eight Basque organizations that have adopted the standard for a long period of time. The results show that companies tend to adopt ISO 9000 ceremonially influenced more by a number of internal organizational contingencies, than by pressures from the institutional environment.
References: Add references at CitEc
Citations Track citations by RSS feed
Downloads: (external link)
http://www.orkestra.deusto.es/es/investigacion/pub ... basque-organizations (application/pdf)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:ivc:wpaper:2011r02
Access Statistics for this paper
More papers in Working Papers from Orkestra - Basque Institute of Competitiveness 20012. Contact information at EDIRC.
Series data maintained by Asier Murciego ().