The role of loyalty in the construction of social networks: a proposal for the social management of public household utility companies

Germán Valencia Agudelo ()

No 36, Grupo Microeconomía Aplicada from Universidad de Antioquia, Departamento de Economía

Keywords: Public household utilities; loyality; social management; social networks; company-customer relationship. (search for similar items in EconPapers)
JEL-codes: D43 D72 H42 K23 L97 (search for similar items in EconPapers)
Pages: 21 pages
Date: 2007
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