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BASICS OF MARKET-LIKE OPERATION IN THE BUSINESS SERVICES

Robert Marciniak
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Robert Marciniak: University of Miskolc

Enterprise Theory and Practice Doctoral School (ETPDS) Working Papers from Faculty of Economics, University of Miskolc

Abstract: The basic element of business service provider model is the competition in the daily operation of service centres. This competition is natural factor on the business service market, e.g. each outsourcing service providers need to compete continuously with other providers for acquiring new and retaining the current customers considering of price, quality and other different factors of service compliances. If the outsourcing provider company underperforms in these indicators during the partnership and there is a rigorous and consistent service legal agreement between the two partners then the provider could even lose the client. This means a clear market-based operation that after a time becoming the part of corporate culture and intercorporating the thinking about the daily business. If the service recipient is satisfied with the partnership then the provider could improve the quality of service and decrease the operational cost to be more efficient and competitive on the market. This paper explores the different elements of market-based operation that is fundamental in the various business service providing. The research explains the differences of its significance in the business models focusing on the different motivations, competencies and relations.

Date: 2015-10-15
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Published in Challenges in economic and technological development - Conference Proceedings, 15-16 October 2015, ISBN 978-963-358-100-1, University of Miskolc

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