The rasch model to measure service quality

Francesca de Battisti (), Giovanna Nicolini and Silvia Salini ()

Departmental Working Papers from Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano

Abstract: In this paper the Rasch model will be considered, a statistical tool arising from psychometric field, which allows the examination of the service quality through the known variables: for each of those an objective measure is obtained. In particular, the application of Rasch model will concern the quality of university teaching. Moreover a method will be proposed to obtain a segmentation of student population only based on satisfaction index

Keywords: Customer Satisfaction; Rasch Analysis; Latent Variables; Calibration (search for similar items in EconPapers)
Date: 2003-01-01
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Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:mil:wpdepa:2003-27

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