Global indexes for the evaluation of university teaching

Giovanna Nicolini and Francesca de Battisti ()

Departmental Working Papers from Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano

Abstract: In this paper we propose a set of overall indexes for measuring quality and satisfaction of a University Degree Course. These indexes are given by a linear combination of partial indexes according to the "Formative Model", like SERVQUAL or SERVPERF. The differences among them are due to unlike measure getting for the partial indexes and to different weighting

Date: 2004-01-01
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Persistent link: https://EconPapers.repec.org/RePEc:mil:wpdepa:2004-15

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