Tips for States Using Enrollment Brokers in the Capitated Financial Alignment Demonstrations: Beneficiary FAQs and Suggested Responses

Danielle Chelminsky, Julie Stone and Claire Postman

Mathematica Policy Research Reports from Mathematica Policy Research

Abstract: States that run capitated demonstrations under the Centers for Medicare & Medicaid Services’ Financial Alignment Initiative often contract with enrollment brokers to answer calls from beneficiaries about the demonstrations.

Keywords: Integrated Care Resource Center; Enrollment Broker; Customer Service Representatives; Medicare-Medicaid Plans; Capitated Financial Alignment Initiative (search for similar items in EconPapers)
Pages: 4
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