Using Professionally Trained Interpreters to Increase Patient/Provider Satisfaction: Does It Work?

Ann D. Bagchi, Stacy Dale, Natalya Verbitsky-Savitz and Sky Andrecheck

Mathematica Policy Research Reports from Mathematica Policy Research

Abstract: Communication between patients and providers is critical in hospital emergency departments, but most interpretive services for non-English speakers—often provided via telephone or ad hoc by untrained bilingual staff or family member(s)—vary in quality.

Keywords: Health Care Quality; Trained Interpreters; Patient Provider (search for similar items in EconPapers)
Pages: 4
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