Innovation and Competition in IT Service Industries

Abdelillah Hamdouch and Esther Samuelides
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Esther Samuelides: HEC School of Management et MATISSE - Université Paris 1

Cahiers de la Maison des Sciences Economiques from Université Panthéon-Sorbonne (Paris 1)

Abstract: Information Technologies (IT) induce many innovations in service industries. Innovations in IT highlight the peculiarities of innovation in service industries compared to manufactured-goods industries. Because innovations often affect competitiveness, service-providers attach a high importance to them and introduce them frequently during intense competition. The purpose of this article is to characterise innovations in these new IT service industries and to determine which innovations will ensure the success of service-providers. We explain the applications of new Information Technologies and describe how they have affected service industries, either traditional or new service activities. Then, we emphasize the main characteristics of new IT-based services and show how distinct service applications generate different types of innovations. Furthermore, we explain how innovations are often combined to introduce decisive ruptures in the market and precise how service-providers can increase their competitiveness in these new service industries by continuously innovating

Keywords: Competition; Innovation Processes; Information Technology; Learning Loops; Service Industries (search for similar items in EconPapers)
JEL-codes: L10 L21 L86 O32 (search for similar items in EconPapers)
Pages: 18 pages
Date: 2000-05
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https://shs.hal.science/halshs-04049611 (application/pdf)

Related works:
Working Paper: Inoovation and Competition in IT Service Industries (2000)
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Persistent link: https://EconPapers.repec.org/RePEc:mse:wpsorb:r00044

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