Effectiveness evaluation of the ICE (Italian institute of foreing trade) promotional programme: case study

Silvia Vignetti, Alessandro Valenza and Cristina Castelli
Additional contact information
Alessandro Valenza: RESCO
Cristina Castelli: Istituto nazionale per il Commercio Estero (ICE), http://www.ice.it/

Working Papers from CSIL Centre for Industrial Studies

Abstract: Evaluation and monitoring approaches and methodologies are spreading within the national and regional administrations directly involved in the management of the programmes co-financed by Structural Funds as well as within other institutional contexts where public policies are planned and implemented. The purpose of the present paper is to illustrate some results from a still ongoing training and consultancy project, on behalf of the ICE (Foreign Trade Institute), aiming at integrating ICE programming with evaluation and monitoring practices. Indeed, during the last year the ICE Programming Unit has been engaged in training and consultancy activities involving the application of evaluation and monitoring methodologies to the activities promoting ICE. The recipients of such initiative belong to the ICE Programming and Control Unit and they already gained experience in the evaluation area in the past within ad hoc working groups. More specifically, the purpose of this activity is to provide the opportunity to develop the means for a more effective management of the projects and start a broader process leading to organizational change and improvement.

Keywords: programme evaluation; effectiveness measure; customer satisfaction (search for similar items in EconPapers)
JEL-codes: H83 L21 M42 (search for similar items in EconPapers)
Pages: 13 pages
Date: 2004-10-01
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Persistent link: https://EconPapers.repec.org/RePEc:mst:wpaper:200907

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