Issues concerning Grievance Redress Mechanism (GRM) in Indian financial regulators

Karan Gulati () and Karthik Suresh
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Karan Gulati: National Institute of Public Finance and Policy
Karthik Suresh: University of Hamburg

Working Papers from National Institute of Public Finance and Policy

Abstract: This paper aims to measure and understand the performance of Indian financial sector regulators vis-a-vis grievance redress. This is based on learnings from international best practices. It looks at the structure and policy apparatus of redress systems of financial regulators and the challenges consumers face while accessing them. Regulators differ in their approaches to grievance redress mechanisms, face conflicts of interest,and follow complicated processes. They also take too long to resolve grievances and do not have a defined point of closure. The regulations are often not accessible to consumers, and when they are, they are difficult to understand. This implies a need to simplify the procedure, better inform consumers, and include enforcement provisions to enable greater grievance redress.

Pages: 27
Date: 2022-01
New Economics Papers: this item is included in nep-his
Note: Working Paper 364, 2022
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