E-government success based on services' reliability

Luis V. Casaló Ariño, Carlos Flavían Blanco and Daniel Belanche Gracia

No 327, Apas Papers from Academic Public Administration Studies Archive - APAS

Abstract: Reliability is a key aspect to guarantee e-government initiatives' success and viability. This work analyzes several antecedent factors of the reliability of e-government services. Specifically, we focus on perceptions about the characteristics of e-government services (perceived security and privacy, and perceived ease-of-use), the technology and the service provider (in this case, the government). Results show that all these factors significantly affect the reliability of e-government services, which in turn affects intention-to-use these services. Conclusions and managerial implications derived from results are discussed at the end of this research.

Keywords: Reliability; e-government; perceived ease-of-use; perceived security and privacy (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:nsu:apasro:327

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