Analysis of the Value Creation in Higher Institutions: A Relational Pe rspective

M. Ángeles Iniesta-Bonillo, Pilar Rivera-Torres, Raquel Sánchez-Fernández and Walesska Schlesinger-Díaz

No 91, Apas Papers from Academic Public Administration Studies Archive - APAS

Abstract: Despite the growing interest in value creation, a review of the relevant educational literature reveals that there is no generally accepted and empirically confirmed relational model of the student value creation process. This paper contributes in this way, analyzing several antecedents and consequences in the value creation process between graduates and their universities. We therefore study the effects of the quality of the student-professor interaction, trust, and university image on student perceived value. Moreover, we analyze the impact of perceived value on student satisfaction and loyalty. An empirical study was carried out in order to test the proposed theoretical model. The findings provide relevant academic and managerial implications for strategic decision-making at universities.

Keywords: perceived value; quality of the student-professor interaction; trust; image; satisfaction; loyalty; higher education (search for similar items in EconPapers)
Date: 2010-06-07
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