Hello, World: Artificial intelligence and its use in the public sector

Jamie Berryhill, Kévin Kok Heang, Rob Clogher and Keegan McBride

No 36, OECD Working Papers on Public Governance from OECD Publishing

Abstract: Artificial Intelligence (AI) is an area of research and technology application that can have a significant impact on public policies and services in many ways. In just a few years, it is expected that the potential will exist to free up nearly one-third of public servants’ time, allowing them to shift from mundane tasks to high-value work. Governments can also use AI to design better policies and make better decisions, improve communication and engagement with citizens and residents, and improve the speed and quality of public services. While the potential benefits of AI are significant, attaining them is not an easy task. Government use of AI trails that of the private sector; the field is complex and has a steep learning curve; and the purpose of, and context within, government are unique and present a number of challenges.

Date: 2019-11-21
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Persistent link: https://EconPapers.repec.org/RePEc:oec:govaaa:36-en

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