Accessible and inclusive public communication: Panorama of practices from OECD countries

Emilie Cazenave and Alessandro Bellantoni
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Emilie Cazenave: OECD
Alessandro Bellantoni: OECD

No 54, OECD Working Papers on Public Governance from OECD Publishing

Abstract: Accessible and inclusive public communication helps to ensure that all citizens, regardless of their circumstances, can be heard and participate in public life. As part of a collaboration with the French Government Information Service and the activities of the OECD Experts Group on Public Communication, this working paper presents a range of practices and lessons learned about accessible and inclusive public communication in OECD member and partner countries, with a particular focus on persons with a disability. It covers trends, successes and challenges related to governance, audience insights and engagement, digital tools and processes, awareness-raising and training, as well as evaluation of accessibility and inclusion in public communication.

Keywords: accessibility; citizen participation; digital; inclusion; public communication; public governance (search for similar items in EconPapers)
JEL-codes: D83 H10 (search for similar items in EconPapers)
Date: 2022-09-22
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Persistent link: https://EconPapers.repec.org/RePEc:oec:govaaa:54-en

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