Digital public services in the Western Balkans: Comparative insights in the context of EU accession

José Manuel Díaz Pulido and Nick Thijs

No 82, SIGMA Papers from OECD Publishing

Abstract: This report provides a regional perspective on the state of play of digital public services across public administrations in the Western Balkans. It offers an in‑depth analysis of the availability and quality of digital public services, benchmarked against relevant EU policy objectives and requirements. The report also examines the maturity of key enablers underpinning service digitalisation, including governance arrangements, interoperability and electronic identification. It is conceived as a comparative analytical reference paper to inform EU accession dialogue and reform design on the digitalisation of public administrative services in the Western Balkans.

Keywords: cross-border public services; data exchange; digital decade 2030; digital government; digital identity; digital public infrastructure; digital public services; digital registries; digital transformation; egovernment; eIDAS; EU accession; interoperability; once-only principle; online public services; service accessibility; service transparency; user-centred services; Western Balkans (search for similar items in EconPapers)
Date: 2026-10-08
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Persistent link: https://EconPapers.repec.org/RePEc:oec:govaac:82-en

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