Good practice guide on online consumer ratings and reviews

Oecd

No 288, OECD Digital Economy Papers from OECD Publishing

Abstract: Building on the OECD Recommendation of the Council on Consumer Protection in E-Commerce, this paper aims to provide practical guidance to businesses on online consumer ratings and reviews. The document focuses on four issue areas: (i) fake ratings and reviews; (ii) incentivised ratings and reviews; (iii) negative ratings and reviews; and (iv) misleading moderation practices.

Date: 2019-09-06
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Persistent link: https://EconPapers.repec.org/RePEc:oec:stiaab:288-en

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