Đánh giá sự hài lòng của doanh nghiệp đối với chất lượng dịch vụ hải quan điện tử tại cục hải quan TP.HCM

Dao Duy Huan and Dao Tung

No ryvxn, OSF Preprints from Center for Open Science

Abstract: The purpose of this study is to identify and evaluate the factors influencing the enterprise satisfaction on service quality of E-customs at the HCMC Customs Department. The research model including seven factors such as e-customs declaration system, reliability, ability, safety level, sympathy, visible means, costs. The study used mixed methods for research. From the results of the regression analysis, we recommend raising the satisfaction level of the enterprise.

Date: 2016-04-08
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:ryvxn

DOI: 10.31219/osf.io/ryvxn

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