Penerapan M-Banking Dalam Meningkatkan Jasa Dan Layanan Perbankan Di PT. Bank Pembangunan Daerah Sumatera Barat Cabang Siteba

Diana Febri Ayunisa and Muhammad Hendra

No tmpvj, OSF Preprints from Center for Open Science

Abstract: The purpose of this study was to determine the application of m-banking in improving banking service and service at PT. Bank Pembangunan Daerah Sumatera Barat Cabang Siteba. This study uses qualitative data analysis as a research method that describes descriptively about the application of m-banking in improving banking service and services at PT. Bank Pembangunan Daerah Sumatera Barat Cabang Siteba. The results of this study indicate that the application of m-banking makes it easier for customers to carry out financial and non-financial transactions, so that customers are interest in using nagari m-banking features such as nagari info, nagari transfer, nagari QR and nagari admin can provide convenience to customers, without have to come to the bank, and without having to queue at the bank

Date: 2021-08-22
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:tmpvj

DOI: 10.31219/osf.io/tmpvj

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