Measuring the Service Quality at Binh Phuoc Hospital- a dimension-by dimension approach

Ha Nam Khanh Giao and , Le Anh Phuong

No us64m, OSF Preprints from Center for Open Science

Abstract: Service quality is still a new concept to those working in health care services since it has not been identified as a mandatory factor to increase the competitiveness. Although Bình Phước hospital has implemented a survey on the patients’ comments, the result has not yet reflected the comprehensive service quality given by the hospital. The research aims to conduct an assessment on service quality at Bình Phước hospital based on the model of SERVQUAL, form of dimension-by-dimension analysis. The outcome would help the management to have a clear and full picture about the current service quality. Consequently, recommendations will be provided according to the findings.

Date: 2010-01-25
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:us64m

DOI: 10.31219/osf.io/us64m

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