Peranan Customer Service Dalam Meningkatkan Pelayanan Terhadap Nasabah Pada PT. Bank Perkreditan Rakyat (BPR) Batang Tarusan

Winda Oktaliza and Afriyeni Afriyeni

No xmspu, OSF Preprints from Center for Open Science

Abstract: The purpose of this study was to find out how the role of Customer Service in providing services to customers and also to find out the activities carried out in providing services to customers at PT. Bank Perkredita Rakyat (BPR) Batang Tarusan. The method of collecting data was collected through interviews with related parties, the methods of analysis in this study used descriptive methods. The results of the study prove the role of customer service in providing information, receptionist, deskman, salesman, customer relation officer, communicator to customers properly, so that customers can feel satisfied with the services provided by customer service

Date: 2022-03-22
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Persistent link: https://EconPapers.repec.org/RePEc:osf:osfxxx:xmspu

DOI: 10.31219/osf.io/xmspu

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