Homeworking during the COVID-19 pandemic: Lessons for research and practice for sustainable (home)working in government

Peter Mathieu Kruyen, Rick Borst, Beatrice van der Heijden, Marjolein Missler, Stéfanie André and Pim Scheerder

No dshfp, SocArXiv from Center for Open Science

Abstract: During the COVID-19 pandemic, public servants in many countries were mandated to work from home. The unprecedented nature of the situation entailed considerable challenges for providing adequate HR support. In this study, we explored how Dutch public servants experienced mandatory homeworking by conducting a template analysis. Based on in-depth analyses of 985 written accounts, we inductively expanded an a priori template derived from the Job-Demands-Resource (JD-R) framework, to understand and analyze how public servants experienced their new situation. We found that components of mandatory homeworking trigger different experienced resources and demands with divergent consequences for different employees. Our study raises awareness about the effects of contextual factors, specifically personal background characteristics and working conditions, that are important to understand their divergent experiences with mandatory homeworking. Our findings are translated into propositions that extend the JD-R model. We end with lessons to create sustainable (home)working conditions in government.

Date: 2021-11-26
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Persistent link: https://EconPapers.repec.org/RePEc:osf:socarx:dshfp

DOI: 10.31219/osf.io/dshfp

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