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Thinking Allowed: Reforming Indicator-Based Accountability to Enhance Innovation

Wouter Van Dooren and Tom Willems
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Wouter Van Dooren: University of Antwerp

No z4vk2, SocArXiv from Center for Open Science

Abstract: This text proposes some prospective directions for performance indicators based on a critical analysis of indicator-based accountability. We argue that performance indicators should be used for learning and innovation rather than for indicator-based accountability. Accountability can only enhance innovation when it allows for staff and stakeholders to critically think about the results. They have to engage in a performance dialogue on the meaning of indicators that also accounts for complexity. Indicator-based accountability, however, typically does not allow for such thinking. In our view, reforming accountability therefore implies that results- based accountability needs to be saved from its indicators.

Date: 2016-08-21
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DOI: 10.31219/

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