Can AI Regulate Your Emotions? An Empirical Investigation of the Influence of AI Explanations and Emotion Regulation on Human Decision-Making Factors

Olesja Lammert ()
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Olesja Lammert: Paderborn University

No 139, Working Papers Dissertations from Paderborn University, Faculty of Business Administration and Economics

Abstract: Research indicates that anger is a prevalent emotion in human-technology interactions, often leading to frustration, rejection and reduced trust, significantly impacting user experience and acceptance of technology. Particularly in high-risk or uncertain situations, where AI explanations are intended to help users make more informed decisions, decision-making is influenced by emotional factors, impairing understanding and leading to suboptimal choices. While XAI research continues to evolve, greater consideration of users' emotions and individual characteristics remains necessary. Broadening empirical studies in this area could foster a more comprehensive understanding of decision-making processes following explanations, especially in relation to the interaction between emotions and cognition. In response, this study seeks to contribute to this area by employing an experimental design to examine the effects of AI explanations and emotion regulation on user reliance and trust of emotional users. The results provide a foundation for future human-centered research in XAI, focusing on the impact of emotions and cognition in human-technology interactions.

Keywords: human-centered XAI; explanation strategy; emotion induction; emotions; emotion regulation; cognitive reappraisal nudge; decision-making; behavioral and psychological decision-making factors; user reliance; trust; empirical study (search for similar items in EconPapers)
JEL-codes: C88 C91 D81 (search for similar items in EconPapers)
Pages: 24
Date: 2025-05
New Economics Papers: this item is included in nep-ain, nep-exp and nep-neu
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