Design Principles for Process Mining of Knowledge-Intensive Processes: An Action Design Research Study (title of the paper)

Katharina (first name) Brennig (last name), Christian (first name) Bartelheimer (last name), Bernd (first name) Löhr (last name), Daniel (first name) Beverungen (last name) and Oliver (first name) Müller (last name)
Additional contact information
Katharina (first name) Brennig (last name): Paderborn University
Christian (first name) Bartelheimer (last name): Georg-August-Universität Göttingen
Bernd (first name) Löhr (last name): Paderborn University
Daniel (first name) Beverungen (last name): Paderborn University
Oliver (first name) Müller (last name): Paderborn University

No 166, Working Papers Dissertations from Paderborn University, Faculty of Business Administration and Economics

Abstract: Knowledge-intensive processes (KIPs) are strategic core processes that drive organizational value creation and competitive advantage. Despite their strategic importance, KIPs are predominantly managed manually, as existing classes of IT systems either lack process awareness or struggle with the complexity and unpredictability of KIPs. We present findings from a 39-month Action Design Research (ADR) project to conceptualize a new class of IT artifacts that enables process mining of KIPs. This class of IT artifacts integrates richer process-related information, facilitating knowledge transfer by allowing process participants to learn from similar process instances and engage in socialization at run-time. Our research bridges critical gaps between business process management (BPM) and knowledge management, offering theoretical and managerial insights. We propose five theory-ingrained design principles that guide the development of process mining systems for KIPs and examine their role in fostering knowledge creation within organizations, ultimately upgrading strategic decision-making and organizational performance. (abstract of the paper)

Keywords: Business Process Management; Process Mining; Knowledge-Intensive Processes; Organizational Knowledge Creation; Action Design Research (keywords) (search for similar items in EconPapers)
Pages: 30 (amount of pages of the document)
References: Add references at CitEc
Citations:

Downloads: (external link)
http://groups.uni-paderborn.de/wp-wiwi/RePEc/pdf/dispap/DP166.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pdn:dispap:166

Access Statistics for this paper

More papers in Working Papers Dissertations from Paderborn University, Faculty of Business Administration and Economics Contact information at EDIRC.
Bibliographic data for series maintained by WP-WiWi-Info ().