A robust Grievance Redressal System (GRS) improves citizens’ trust and confidence in health service deliveries and promotes equitable health services. Mostly, supply-driven health insurance programs face a GRS as clients belong to the low-income segments. The current study has examined the existing Grievance Redressal (GR)/complaint system of the Sehat Sahulat Program (SSP) using qualitative and quantitative approaches

Shujaat Farooq and Nabila Kunwal
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Shujaat Farooq: Pakistan Institute of Development Economics
Nabila Kunwal: Pakistan Institute of Development Economics

No 2022:15, PIDE-Working Papers from Pakistan Institute of Development Economics

Keywords: Complaints; Grievance System; Health Insurance; Hospital Management; Sehat Sahulat Programme (search for similar items in EconPapers)
Pages: 27
Date: 2022
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