Angewandtes Service Engineering für KMU

Applied Service Engineering for SMEs

Patrick Siegfried

MPRA Paper from University Library of Munich, Germany

Abstract: "We know no more about services today than people knew about iron in the Iron Age." With this provocative thesis, the Swedish scientist GUMMESSON characterizes the state of research in the field of services. Above all, he complains that the object of service, its components and their interaction have not yet been extensively researched. However, this is an indispensable prerequisite for the development of new, complex services, which can be observed, for example, in the knowledge-driven progress in the development of increasingly complex technical products. In markets that are becoming increasingly dynamic, industrial companies no longer achieve decisive advantages solely through cost, quality or technology leadership. Rather, parallel to this, the development of innovative services as a differentiating feature is gaining in importance. These are increasingly becoming a decisive unique selling proposition compared to the competition. The service sector, also known as the "tertiary sector", has become increasingly important in recent decades. The process of this structural change is characterized by a significant increase in employment in the service sector. In contrast, the economic importance of traditional areas such as agriculture and forestry and manufacturing is declining.

Keywords: Service Engineering; SME (search for similar items in EconPapers)
JEL-codes: L26 L8 N7 (search for similar items in EconPapers)
Date: 2010-07-01, Revised 2010-03-01
References: View references in EconPapers View complete reference list from CitEc
Citations:

Published in Wissenschaftliche Schriften der WHL 1.21(2010): pp. 1-55

Downloads: (external link)
https://mpra.ub.uni-muenchen.de/111409/1/MPRA_paper_111409.pdf original version (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pra:mprapa:111409

Access Statistics for this paper

More papers in MPRA Paper from University Library of Munich, Germany Ludwigstraße 33, D-80539 Munich, Germany. Contact information at EDIRC.
Bibliographic data for series maintained by Joachim Winter ().