Questionary Research to Learn State of Affairs of Technological Support CRM

Jindřich Vaněk () and Petr Suchánek ()

MPRA Paper from University Library of Munich, Germany

Abstract: Evaluation exercise was made on the basis primary research in which service organizations was spoken. They were answered for questions interrelated to customer relationship management (CRM).

Keywords: CRM; hypothesis; exploited software; cooperative part CRM; outsourcing (search for similar items in EconPapers)
JEL-codes: A30 L10 O10 O30 (search for similar items in EconPapers)
Date: 2006-04
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Published in 4-th international symposium International Business Administration (2006): pp. 464-471

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Persistent link: https://EconPapers.repec.org/RePEc:pra:mprapa:11777

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