Evaluating the Effectiveness of Human Resource Information Systems in Enhancing Administrative Efficiency: A Case Study of the Zamboanga City Local Government

Cecile Delos Santos-Suñga and Frede Moreno

MPRA Paper from University Library of Munich, Germany

Abstract: This study evaluates the effectiveness of the Human Resource Information System (HRIS) in enhancing administrative efficiency at Zamboanga City Local Government (ZCLG). Employing a mixed-methods approach, the research combines quantitative analysis of system usage metrics with qualitative insights from interviews with HR staff. The findings indicate significant improvements in process efficiency, with reductions in payroll processing and onboarding times, alongside a decrease in data entry errors. Qualitative data reveals that HRIS has streamlined workflows and supported better decision-making, although challenges such as usability issues and the need for additional training persist. The results align with Public Personnel Administration theory, emphasizing the importance of operational efficiency and effective personnel management. The study provides practical recommendations for further training, ongoing system evaluation, and considerations for other local governments. These insights contribute to a deeper understanding of HRIS's impact in public sector settings and offer guidance for optimizing HRIS implementations to achieve sustained administrative improvements.

Keywords: Human Resource Information System (HRIS); administrative efficiency; Zamboanga City Local Government (ZCLG); Public Personnel Administration theory; process efficiency; error reduction; qualitative analysis; system evaluation. (search for similar items in EconPapers)
JEL-codes: A1 A2 M0 M1 M12 M5 M50 M51 M53 M54 M59 Z0 Z1 (search for similar items in EconPapers)
Date: 2024-08-31, Revised 2024-11-27
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