ICT Governance: Towards Federalized Structure and Solution

Michael Connelly

MPRA Paper from University Library of Munich, Germany

Abstract: The ICT (Information and Communication Technology) Governance means actively identifying the service needs of the Government and her customers and to focus on planning and delivering these services to meet availability, performance, and security requirements. It also aims at managing service level agreements to meet agreed-upon security, quality and cost targets. Successful operation of an ICT unit of the government would require it to be fully integrated with the complete lifecycle of Government’s processes, improving service quality and Government agility. The paper identifies appropriate international standards for ICT Governance, and ICT Management around which solutions for ICT governance should be built.

Keywords: ict; governance; management; service delivery (search for similar items in EconPapers)
JEL-codes: H80 (search for similar items in EconPapers)
Date: 2008
New Economics Papers: this item is included in nep-ict
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Persistent link: https://EconPapers.repec.org/RePEc:pra:mprapa:12365

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