Communication and Procedural Models of the E-commerce Systems

Petr Suchánek ()

MPRA Paper from University Library of Munich, Germany

Abstract: E-commerce systems became a standard interface between sellers (or suppliers) and customers. One of basic condition of an e-commerce system to be efficient is correct definitions and describes of the all internal and external processes. All is targeted the customers´ needs and requirements. The optimal and most exact way how to obtain and find optimal solution of e-commerce system and its processes structure in companies is the modeling and simulation. In this article author shows basic model of communication between customers and sellers in connection with the customer feedback and procedural models of e-commerce systems in terms of e-shops. Procedural model was made with the aid of definition of SOA.

Keywords: E-commerce; decision-making processes; customer requirements; customer feedback; e-commerce processes; CRM; models. (search for similar items in EconPapers)
JEL-codes: C87 C88 C89 L21 M11 M21 M29 O10 O30 O32 (search for similar items in EconPapers)
Date: 2009-10, Revised 2009
New Economics Papers: this item is included in nep-mkt
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Published in Transactions of the VŠB – Technical University of Ostrava, Mechanical Series (2009): pp. 139-144

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Persistent link: https://EconPapers.repec.org/RePEc:pra:mprapa:19248

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