How Fragrant are perfumes? A Micro Perspective from Middle East

Rajasekharan Pillai, Febina Babu, Hana Hameed, Remya Rajan and Shiji Vijay

MPRA Paper from University Library of Munich, Germany

Abstract: Satisfaction is a consumer post-purchase evaluation of the overall service experience. As an important determinant of customer loyalty and retention, firms exhibit most care to maintain customer satisfaction intact, unless it cannot be up-scaled. Middle East is known for its fancy towards cosmetics in general and perfumes in particular. The present study, which was conducted as micro level, undertaken in the Kingdom of Bahrain, attempts to understand the customer satisfaction of perfumes. The study discusses, inter alia, brand consciousness, brand loyalty, loyalty towards vending outlets etc.

Keywords: Customer satisfaction; perfume market; brand consciousness; brand loyalty; shop loyalty; consumer exploitation; purchase behaviour; buying motive (search for similar items in EconPapers)
JEL-codes: D03 M30 M31 (search for similar items in EconPapers)
Date: 2009-06, Revised 2009-11
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