Integrated Approach of the Citizen’s Role in Relation to the Public Services

Lucica Matei () and Ani Matei ()

MPRA Paper from University Library of Munich, Germany

Abstract: The paper achieves an integrated, interdisciplinary approach of the citizens’ roles related to public service providers. The contemporary public service development awards multiple roles to the citizen, interacting with the activities of design, decision-making, production, delivery or assessment, specific for various stages of the life cycle of the public services. Such an approach substantiates the public marketing strategies and it integrates aspects concerning service delivery in the private sector

Keywords: citizen; customer; co-designer; co-producer; co-provider; co-evaluator (search for similar items in EconPapers)
JEL-codes: G18 L31 L32 M31 (search for similar items in EconPapers)
Date: 2010-04-15, Revised 2010-05-03
References: View complete reference list from CitEc
Citations: View citations in EconPapers (7)

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https://mpra.ub.uni-muenchen.de/22466/1/MPRA_paper_22466.pdf original version (application/pdf)
https://mpra.ub.uni-muenchen.de/26787/2/MPRA_paper_26787.pdf revised version (application/pdf)

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Persistent link: https://EconPapers.repec.org/RePEc:pra:mprapa:22466

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