NOEMI, a collaborative management for ICT process improvement in SME: experience report

Bernard Di Renzo, Christophe Feltus () and Sylvie Prime

MPRA Paper from University Library of Munich, Germany

Abstract: This paper relates to an R&D project – called NOEMI – aiming to propose to SME’s a collaborative management of their respective information systems in terms of quality, reliability and cost. The targeted SME are those without IT dedicated internal staff. The model developed in the project focuses on the usual IT activities of the SME’s, which are classified in five domains: infrastructure, support, management, security, and documentation. The NOEMI model has been successfully experimented with PME partners for validation pur-pose. This paper insists on the experimentation of the NOEMI model. The results are discussed and compared with other classical solutions usually encountered within IT practices of SME’s. The last part of the paper draws the perspectives opened with the model according to the results of its experimentation.

Keywords: IT Service Management; collaborative management; SME; process assessment; process improvement. (search for similar items in EconPapers)
JEL-codes: M1 M11 M12 O3 O32 (search for similar items in EconPapers)
Date: 2004
References: View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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