Mediating effects of broadband consumers’ behavior in India

Thiagarajan G, Senthil Kumar Nakkeeran () and Arulraj Arockiasamy

MPRA Paper from University Library of Munich, Germany

Abstract: Internet usage is rapidly growing in areas like cosmopolitan cities, semi-urban cities in India. I-enabled services offered by various government agencies, educational institutions and commercial activities force users of these services to seek superior internet access like broadband, WiMax is likely to replace traditional broadband and dial-up access soon. Interestingly, reforms in telecom sector are taking place at a rapid pace in India. Many private players started internet services affecting monopolistic public sector telecoms. The advent of private ISPs, the consumer behavior and brand choice of broadband consumers are witnessing dynamic shift in favor of private players. Cost competitiveness, transparency, paradigm shift in consumer responsiveness etc weigh in favor of Public Sector telecoms. This paper attempts to identify the factors affecting broadband consumer behavior. Further, paper studies the causes and effects, mediating effects of consumer behavior and conceptualizes a model to capture these effects. The results suggest that adoption of broadband service is playing a mediatory role in consumer satisfaction.

Keywords: Broadband; Adoption; Normative constructs; mediating (search for similar items in EconPapers)
JEL-codes: M30 M31 M39 (search for similar items in EconPapers)
Date: 2010-07-01, Revised 2010-07-27
New Economics Papers: this item is included in nep-ict and nep-mkt
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Published in Marketology 3.5(2010): pp. 01-16

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