Is Market-Oriented Reform Producing a “Two-Track” Europe? Evidence from Electricity and Telecommunications

Judith Clifton (), Daniel Díaz-Fuentes, Marcos Fernández Gutiérrez and Julio Revuelta
Authors registered in the RePEc Author Service: Marcos Fernández-Gutiérrez

MPRA Paper from University Library of Munich, Germany

Abstract: The European Commission has formally recognised that adequate provision of basic household services, including energy, communications, water and transport, is key to ensuring equity, social cohesion and solidarity. Yet little research has been done on the impact of the reform of these services in this regard. This article offers an innovative way to explore such questions by analysing and contrasting stated and revealed preferences on citizen satisfaction with and expenditure on two services, electricity and telecommunications, in two large countries, Spain and the United Kingdom. In telecommunications, but to a much lesser extent in electricity, we find evidence that reform has led to a “two-track” Europe, where citizens who are elderly, not working or the less-educated behave differently in the market, with the result that they are less satisfied with these services than their younger, working, better-educated, counterparts.

Keywords: Public Service; Electricity; Telecommunications; Revealed preferences; Consumer Behaviour; Vulnerable Consumers. European Union. Regulation (search for similar items in EconPapers)
JEL-codes: D03 D12 D18 L51 L94 L96 L98 (search for similar items in EconPapers)
Date: 2011
New Economics Papers: this item is included in nep-ene and nep-eur
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

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Related works:
Journal Article: IS MARKET‐ORIENTED REFORM PRODUCING A ‘TWO‐TRACK’ EUROPE? EVIDENCE FROM ELECTRICITY AND TELECOMMUNICATIONS (2011)
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