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Gap Analysis of Stakeholders’ Perception in Tourism Industry

Rajashri Ramesh Chavan and Sarang Shankar Bhola

MPRA Paper from University Library of Munich, Germany

Abstract: The paper mainly focused to determine the stakeholder profile and establish the perception gap between tourist and service providers mainly hoteliers and tour operators. A research framework is constructed and tested using data produced by three independent surveys of tourists and tourism service providers viz. hoteliers and tour operators from the 10-tourist sites viz. Aundh, Sajjangarh, Kas, Thoseghar, Ajinkyatara, Mahabaleshwar, Panchgani, Pratapgarh, Wai and Koyna of Satara district. The study concluded that there is a difference of opinion amongst stakeholders in case of satisfaction and importance of those 33 available tourist services and amenities in the district.

Keywords: Services; Perception; Gap Analysis; Tourism Industry; Maharashtra (search for similar items in EconPapers)
JEL-codes: L8 L83 (search for similar items in EconPapers)
Date: 2013, Revised 2013
New Economics Papers: this item is included in nep-cse and nep-tur
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Published in MERC Global's International Journal of Management 1.1(2013): pp. 68-77

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