What shapes patient's satisfaction in countries' health care systems?

Sofia Xesfingi and Athanassios Vozikis

MPRA Paper from University Library of Munich, Germany

Abstract: Patient satisfaction is an important measure of health care quality as it offers information on the provider’s success at meeting clients’ expectations and is a key determinant of patients’ perspective behavioral intention. This paper studies the relationship between patient’s satisfaction of healthcare system and a set of socio-economic and health provision indicators. We first construct an index of patient’s satisfaction and then, at a second stage, this index is related to economic and health provision variables. Our empirical analysis relies on 31 countries and for four years. Our findings support a strong positive association between citizens’ satisfaction and public health expenditures, number of physicians and nurses, and the age of the patient, while there is a negative evidence for private health spending and number of hospital beds.

Keywords: patient’s satisfaction; health care provision; public health; private health; healthcare quality (search for similar items in EconPapers)
JEL-codes: I11 I15 I18 (search for similar items in EconPapers)
Date: 2014-10-05
New Economics Papers: this item is included in nep-hea
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Citations: View citations in EconPapers (4)

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