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The impact of CAF enablers on job satisfaction: the case of the Slovenian law enforcement agency

Nina Tomaževič, Janko Seljak and Aleksander Aristovnik

MPRA Paper from University Library of Munich, Germany

Abstract: In recent decades, public sector organizations in Slovenia and across the European Union have been placing ever more emphasis on the quality and excellence of their operations. For this purpose, they use different management tools and/or excellence models such as the EFQM model (European Foundation for Quality Management), CAF (Common Assessment Framework), BSC (Balanced Scorecard) etc.. An important aspect of excellence in any organization involves the employees, i.e. human resources management. In spring 2012 a study was conducted within the Slovenian Law Enforcement Agency. The main purpose of the paper is to investigate the correlation between the results of a self-assessment of the CAF enablers and job satisfaction of employees, having in mind that the evaluation regarding both the CAF enablers and job satisfaction was made by the employees within the same questionnaire. A multiple regression model was applied to test the intensity of the influence of the CAF enablers on total job satisfaction and on three sets of facets of job satisfaction, designed with factor analysis. The correlation between the employees’ evaluation of their total satisfaction and individual facets of their satisfaction and the evaluation of specific CAF enablers can provide management with a useful starting point for improving management and execution processes in the Slovenian Law Enforcement Agency.

Keywords: job satisfaction; CAF model; enablers; law enforcement agency; salary; reward system; facets of satisfaction; excellence (search for similar items in EconPapers)
JEL-codes: C14 J45 M51 (search for similar items in EconPapers)
Date: 2014
New Economics Papers: this item is included in nep-hap
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Citations: View citations in EconPapers (2)

Published in Total quality management & business excellence 11/12.25(2014): pp. 1336-1351

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