Mapeamento De Indicadores de Qualificação e de Competência Profissional Num Sistema Complexo De Trabalho. O Caso Dos Serviços De Controlo De Tráfego Aéreo

Mapping of Qualification and Professional Competence Indicators in a Work Complex System: the case of the air traffic control services

José Sampaio and António Moniz

MPRA Paper from University Library of Munich, Germany

Abstract: Flexibilisation and complexification of working places, due to the information technologies, requires an holistic approach to the labour reality, in an integrative and wide perspective of different scenarios and operational contexts. Such new changes implies the development of new personal and professional features that are beyond the restrict frame of the autonomous, discrete and specialised work. The knowledge needed for the work in organisations can be searched in the working processes modelling. And that can be a constructive basis of a “knowledge map”. Thus, are described the activities of different working processes, and that induces the emergence of a group of informations (indicators) necessary to the construction of each competence that supports the execution of those processes. This action even allows the existence of possible gaps in the strategies of long-life education and training. They assume more and more a critical support to the need of updating and maintenance of professional competences. How to identify and operationalise the professional competences in a working complex system is one of the main issues in this paper. The case study presented in this paper is refered to the air traffic control and it presents the methodology used for the identification and validation of a group of structuring professional competencies that are evident in a complex working system.

Keywords: air traffic control; information technologies; occupations; complex working system; professional competencies (search for similar items in EconPapers)
JEL-codes: A14 C93 J24 (search for similar items in EconPapers)
Date: 2005-11, Revised 2006-01
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Published in ENSIOT Proceedings. COMPETITIVIDADE, RESPONSABILIDADE SOCIAL E QUALIDADE DE VIDA 10 (2005): pp. 1-18

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