Service quality in Indian telecom sector - A regression model study

Keerthi K, Swaminathan J (), Renukadevi R and Bharathipriya K

MPRA Paper from University Library of Munich, Germany

Abstract: Quality of service was identified as an important reform agenda and TRAI has advised QOS (Quality of Service) norms that are applicable across the board to all operators. This is a SEM regression model study of Telecom in India.

Keywords: Service Quality; SEM; Telecom (search for similar items in EconPapers)
JEL-codes: M19 (search for similar items in EconPapers)
Date: 2017-02, Revised 2017-03
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Published in Global Journal of Pure and Applied Mathematics 2.13(2017): pp. 911-929

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Persistent link: https://EconPapers.repec.org/RePEc:pra:mprapa:79912

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