PERSEPSI SISWA TERHADAP PELAYANAN JASA PENDIDIKAN PADA LEMBAGA PENDIDIKAN EL RAHMA PALEMBANG

STUDENT PERCEPTION ON EDUCATION SERVICES SERVICES IN EDUCATIONAL AGENCY EL RAHMA PALEMBANG

Hendra Hadiwijaya (hendra_hadi@palcomtech.ac.id)

MPRA Paper from University Library of Munich, Germany

Abstract: Student Perception Of Educational Services In Educational Institutions El Rahma Palembang. The purpose of this study was to determine students' perceptions of the level of services provided educational institutions and find out the suitability of the services that received and services that are expected ultimately to determine the priorities to improve services and the factors that affect student satisfaction. While the analysis that the authors do is to use three methods of analysis of qualitative analysis to compare the theory with the reality of the matter, to obtain a quantitative analysis of student satisfaction with the service each variable using a formula Infortance Performance Analysis and assessment scores to determine the average level of performance institutions and the average score of the level of expectation (importance) that is useful for students affect student satisfaction using cartesian diagram and gap analysis used to compare between the perceptions of students about the importance of a attribute to the satisfaction felt by students.The results of these studies show that students rate the availability of means and media used in learning, classroom comfort, building a strategic location, subject matter that really fit with the needs of the world of work, learning an accurate schedule, friendliness and politeness of the staff in providing services and instructors who have the ability and skill in the art is a very important attribute for students in using the services of El Rahma Palembang.

Keywords: Perception; Services; Education Services (search for similar items in EconPapers)
JEL-codes: H63 M12 O32 (search for similar items in EconPapers)
Date: 2011-09
References: View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Published in JURNAL EKONOMI DAN INFORMASI AKUNTANSI (JENIUS) 3.1(2011): pp. 221-237

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