Inovac¸ão em servic¸os: estado da arte e perspectivas futuras

Innovation in services: state of the art and future perspectives

Ricardo Machado Léo and Tello‐Gamarra, Jorge
Authors registered in the RePEc Author Service: Jorge Tello-Gamarra, Sr.

MPRA Paper from University Library of Munich, Germany

Abstract: Despite significant advances in research on innovation in services, there are still major challenges in this area. The purpose of this article is to analyse the state-of-the art on innovation in services, and point out some future possibilities. The method used was a bibliographic review. The results indicate that there is a transition taking place, where researchers are no longer trying to explain what innovation is (linked to a school of thought of the subject), but trying to explain how it occurs. Moreover, it is observed that the research trend is the study on innovation in services interconnected with other areas. Apesar dos importantes avanc¸os na pesquisa em inovac¸ão em servic¸os, essa área ainda tem desafios a serem superados. Nesse sentido, o objetivo deste artigo é analisar o estado da arte em inovac¸ão em servic¸os e apontar algumas possibilidades de pesquisas futuras. O método utilizado foi uma revisão bibliográfica. Os resultados indicam que há uma transic¸ão ocorrendo da temática, cujos pesquisadores não estão mais buscando explicar o que é inovac¸ão atrelada a uma escola de pensamento da disciplina, mas tentando explicar como o fenômeno ocorre. Além disso, observa-se que a tendência de pesquisa nessa área é o estudo da inovac¸ão em servic¸os e a sua interligac¸ão com outras áreas.

Keywords: Innovation; Service Innovation; Literature Review; State-of-the-art; Future Trends (search for similar items in EconPapers)
JEL-codes: D49 L00 L89 Y90 (search for similar items in EconPapers)
Date: 2016-11-15, Revised 2017-03-29
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