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Perceived Service Quality and Customer Revisiting Intention: The Case of “all you can eat” Asian Restaurants in Southern Taiwan

Anastasia Spyridou

MPRA Paper from University Library of Munich, Germany

Abstract: Purpose of this paper is to report on an investigation of the expected and perceived service quality at “all you can eat” restaurants in southern Taiwan. The findings of this study indicated that the service quality factors had a positive impact on overall customer satisfaction and revisiting intention. The results also showed that the “all you can eat” restaurant in Chiayi had a higher level for service related factors for “all you can eat” restaurants than Kaohsiung thus reflecting some regional differences in overall service quality. The analysis revealed a number of central and important properties attached to the consumption values associated with context of an “all you can eat” restaurant meal. Such insights can be of use to the management of restaurants in their efforts to improve the experience/quality for their customers and to increase customer loyalty. The consumer values identified here could also be used as suggestions concerning what to look for within more comprehensive empirical studies done in the future. This is the first study to are knowledge that examines "all you can eat" hospitality sector in Taiwan.

Keywords: All you can eat; Taiwan; Service Quality; sales promotion (search for similar items in EconPapers)
JEL-codes: L83 M3 (search for similar items in EconPapers)
New Economics Papers: this item is included in nep-sea
Date: 2017-12-31
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Published in Journal of Tourism, Heritage & Services Marketing 2.3(2017): pp. 30-38

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