Time Management in Diagnostic Medicine

Eleonora Santos and Shahed Khan

MPRA Paper from University Library of Munich, Germany

Abstract: The supply chain management, by allowing the reduction of costs in logistics operations constitutes a strategic organizational asset. This paper focuses on time management in a Diagnostic Medicine facility. It aims to determine the level of time compression for 5 diagnostic examinations. Bearing this in mind, we collect the length time of each task concerning each examination and elaborate the descriptive statistics in STATA 13.0; while the process of optimization is implemented using the DMAIC approach. Our results show that total waiting time for all 5 examinations per week is 4 hours and 16 minutes and that, implementing some recommendations, the facility could perform 35 more examinations per week. This is of importance, not only in the context of cost reduction, but also to increase efficiency and improve the quality of service. Ultimately, the implementation of our recommendations will increase patients’ satisfaction.

Keywords: Logistics & Supply Chain Management; Customer Service Management; Quality of Service; Diagnostic Medicine; Patients’ Satisfaction (search for similar items in EconPapers)
JEL-codes: I10 M12 M21 (search for similar items in EconPapers)
Date: 2018-10
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Persistent link: https://EconPapers.repec.org/RePEc:pra:mprapa:89663

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