Travellers’ choice of information sources and information channels for domestic trips

Giacomo Del Chiappa and Bernardo Balboni

MPRA Paper from University Library of Munich, Germany

Abstract: The topics of disintermediation and re-intermediation, both offline and online, have captured the attention of researchers and practitioners alike. Relying on an information search perspective, this study aims to identify which factors (i.e. different socio-demographic characteristics and travel-related variables) best predict whether a traveller will seek information from a travel agency or from a service provider (i.e. information source choice) and if this will be done face to face or through the Internet (i.e. choice of communication channel). Contribution to the body of knowledge and managerial implications are discussed and suggestions for future research are given.

Keywords: Information source; information channel; disintermediation; short-haul travelling; Italy (search for similar items in EconPapers)
JEL-codes: L83 L86 M31 R41 (search for similar items in EconPapers)
Date: 2019-04-15
New Economics Papers: this item is included in nep-tre and nep-tur
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Published in Tourismos: An International Multidisciplinary Journal of Tourism 14.1(2019): pp. 37-54

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Persistent link: https://EconPapers.repec.org/RePEc:pra:mprapa:93998

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