Investigating primary school quality using teachers’ self-efficacy and satisfaction

Athina Skapinaki and Maria Salamoura

MPRA Paper from University Library of Munich, Germany

Abstract: The current study aims to examine the impact of teachers’ job satisfaction and self-efficacy in improving service quality. The results, using clustering, indicated three groups of respondents according to their behavior, as teachers emphasizing on different aspects of marketing: external, interactive and internal marketing. Moreover, factor analysis, revealed that their satisfaction was affected by “Workplace Relationships with the Director and Colleagues”, "Educational Management", "Social Recognition and Professional Development", "Relationships with Parents and Students", "Infrastructure" and "Working Conditions and Nature of Work", while "Class and Students’ Relationships Management" and "Students’ Engagement and Educational Strategies" were influencing parameters of teachers’ self–efficacy.

Keywords: Teachers’ self-efficacy; teachers’ job satisfaction; service quality in schools; service marketing triangle (search for similar items in EconPapers)
JEL-codes: A20 I2 P36 (search for similar items in EconPapers)
Date: 2020-01-30
New Economics Papers: this item is included in nep-ure
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Published in Journal of Tourism, Heritage & Services Marketing 1.6(2020): pp. 17-24

Downloads: (external link)
https://mpra.ub.uni-muenchen.de/98248/1/MPRA_paper_98248.pdf original version (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pra:mprapa:98248

Access Statistics for this paper

More papers in MPRA Paper from University Library of Munich, Germany Ludwigstraße 33, D-80539 Munich, Germany. Contact information at EDIRC.
Bibliographic data for series maintained by Joachim Winter ().